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Tag: Call Center Metrics

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5 Metrics to Evaluate Agent Efficiency Beyond AHT

5 Metrics to Evaluate Agent Efficiency Beyond AHT

Move past Average Handle Time (AHT). Learn five advanced call center metrics—like FCR and CSAT—that truly measure agent efficiency, quality of service, and customer loyalty.

Waikiki Leads
Waikiki Leads
December 16, 2025
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